Privacy Policy

1. Introduction

wisyr ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information and business data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered data analytics platform and related services.

This policy applies to all users of our website, platform, and services. By using wisyr, you consent to the data practices described in this policy.

2. Information We Collect

3. How We Use Your Information

3.1 Service Provision

• Process and analyze your data using our AI algorithms
• Generate insights, reports, and visualizations
• Maintain and improve platform performance
• Provide customer support and technical assistance
• Facilitate integrations with third-party systems

3.2 Business Operations

• Process payments and manage subscriptions
• Communicate about service updates and new features
• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security
• Conduct internal analytics and research

3.3 Platform Improvement

• Develop and enhance AI algorithms
• Optimize user experience and interface design
• Create new features and capabilities
• Improve data processing efficiency

4. Data Security and Protection

4.1 Encryption

• All data is encrypted in transit using TLS 1.3
• Data at rest is protected with AES-256 encryption
• Database encryption with rotating keys
• End-to-end encryption for sensitive communications

4.2 Access Controls

• Multi-factor authentication for all accounts
• Role-based access control (RBAC)
• Regular access reviews and deprovisioning
• Audit logging of all data access

4.3 Infrastructure Security

• SOC 2 Type II compliant infrastructure
• Regular security audits and penetration testing
• 24/7 security monitoring and incident response
• Secure cloud hosting with leading providers

5. Data Sharing and Disclosure

5.1 No Sale of Personal Data

We do not sell, rent, or trade your personal information or business data to third parties for marketing purposes.

5.2 Limited Sharing

We may share information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to affected users)
• Consent: With your explicit consent for specific purposes
• Security: To protect against fraud, security threats, or illegal activities

5.3 Data Processing Partners

We work with select partners for:

• Cloud hosting and infrastructure services
• Payment processing and billing
• Customer support and communication tools
• Security monitoring and threat detection

6. Data Retention and Deletion

6.1 Retention Periods

• Account Data: Retained while your account is active plus 30 days
• Business Data: Retained according to your subscription plan
• Usage Logs: Retained for 13 months for security and analytics
• Support Data: Retained for 3 years to improve service quality
• Billing Records: Retained for 7 years for tax and legal compliance

6.2 Data Deletion

Upon account termination or deletion request, we will securely delete your data within 30 days, except where retention is required by law. You can request immediate deletion of specific data sets through your account settings.

7. Your Privacy Rights

7.1 Access and Portability

• Request copies of your personal information
• Export your business data in standard formats
• Review data processing activities

7.2 Correction and Updates

• Update your personal information
• Correct inaccurate data
• Modify account preferences

7.3 Deletion and Restriction

• Request deletion of personal data
• Restrict processing for specific purposes
• Object to certain data uses

7.4 Exercising Your Rights

To exercise these rights, contact us at privacy@wisyr.com or use the privacy controls in your account dashboard. We will respond within 30 days.

8. Cookies and Tracking Technologies

8.1 Types of Cookies

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into platform usage and performance

8.2 Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may limit platform functionality.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs) approved by regulatory authorities
• Adequacy decisions for countries with equivalent privacy protections
• Additional technical and organizational security measures

10. Children's Privacy

Our services are designed for business use and are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

11. Compliance and Certifications

wisyr complies with major privacy regulations and maintains certifications including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• SOC 2 Type II compliance
• ISO 27001 information security standards
• Industry-specific regulations (HIPAA, SOX, etc.)

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Email notification to your registered address
• In-platform notifications
• Updates to this page with revision dates

Continued use of our services after notification constitutes acceptance of the updated policy.

13. Third-Party Services

Our platform may integrate with third-party services chosen by you. Each integration is subject to the privacy policy of the respective third party. We recommend reviewing these policies before enabling integrations.